Service Management

One of Croatia’s leading operators is upgrading its customer care processes with a new solution that provides its service agents with the information required to resolve customer issues instantly...

Customers are the focus of MTS Russia’s latest deployment, with the operator introducing new solutions to improve the quality of customer- and resource-facing services across its network domains...

A leading Afghan operator is improving its quality of service by implementing a new tool for multi-vendor network performance management...

One of Latin America’s largest telecommunications companies, the Chilean firm VTR, is entering the mobile telephony market...

The largest cellular provider in Malaysia is facilitating its next-generation infrastructure rollout with a new OSS platform...

The southeast Chinese cities of Xiamen and Nanping will soon enjoy higher quality networks and innovative new services following a managed services agreement between Alcatel-Lucent and Fujian Unicom...

One of Kuwait’s leading operators is implementing live monitoring, reporting and analytics software in order to improve its customer experience...

One of the Philippines’ largest communication service providers is overhauling its provisioning processes with new OSS...

One of Iraq’s major mobile operators, Zain Iraq, is unifying its subscriber data - currently distributed across the network - into a single database...

A high-profile provider of hub-based mobile communication solutions has deployed its second global data clearing platform in Hyderabad, India...

A newly-launched partner scheme will foster closer ties between UK-based firm Aircom International and Techaccess Pakistan...

In the face of strong competition to its commercial mobile business, Vodafone Essar is attempting to make inroads into India’s fixed-line arena, as well as incorporating business services into its strategy...

The South African operator Cell C has partnered with network optimisation specialists Aircom International to empower its customers to play a direct role in enhancing user experience...

The South African operator Cell C has deployed a new solution to allow it focus its resources on rolling out and delivering compelling services and experiences for its customers...

Aito Technologies, a provider of customer experience analytics (CEA), has announced an agreement with UCell, the second largest operator in Uzbekistan, to deploy its analytics product suite. Aito CEA will enable UCell to enhance user experience, identify specific customer segments, optimise service creation, sales and marketing...

One of Indonesia’s largest operators is continuing the consolidation of their network onto one management platform in order to offer improved CDMA Fixed Mobile services to its 16 million subscribers...

One of the Philippines’ largest network operators, Globe Telecom, will now be able to manage its network changes via a Network Operations Centre, guaranteeing data integrity and improving service assurance. The second phase of Globe Telecom’s NOC implementation has been completed by the solutions provider Clarity...

One of India’s major service providers, Vodafone Essar, has begun a strategic engagement with Wipro, an IT services company, which will see the latter supply its fixed-line telecom services for enterprise business customers...

A new solution designed for monitoring, optimising and troubleshooting 4G networks is now available from Astellia...

The leading telecom operator in Bulgaria, VIVACOM, has launched a unified OSS platform in Plovdiv, in southern Bulgaria...

Globecomm Systems has won a contract to provide wireless managed services in Freetown, Sierra Leone...

Advantest Corporation has announced a new high-speed interface test solution for its flagship SoC test system, the T2000. The new solution is capable of measurement at speeds up to 12.5Gbps and is enabled by the N6010A Serial Port Parametric Test Module manufactured by Agilent Technologies Inc., an industry leader in test and measurement...

Aito Technologies Oy, a provider of customer experience analytics, has announced a strategic partnership with Anritsu A/S, a global provider of testing, monitoring and management solutions for advanced and converged networks...

Globacom Nigeria will expand its broadband access solutions portfolio with Ceragon’s advanced FibeAir IP-10 solution. The new solution, aimed at enterprise users, will facilitate backhauling voice and data services...

Having accumulated over four years’ experience of operating in the region, the internet and software provider Volantis Systems has opened a new office in Pune, India. The company’s expansion into India reflects the growing opportunities in this market following an increase in mobile internet development throughout the region...

Expand Networks have announced a new pricing structure for their WAN optimization solution which is designed to mirror service provider revenue models...

Ceragon Networks has announced a new product in its FibeAir RFU (Radio Frequency Unit) solutions range...

A new Arab Advisors Group survey of Egypt's Internet users reveals insightful details on the Internet and e-commerce use in Egypt. This major online survey of Egypt's Internet market revealed that 34.6% of adult Internet users in Egypt use e-commerce (including bill payments)...

Accanto Systems’ fixed-mobile convergence solution is allowing a Czech mobile operator to better serve subscribers through a customer-centric approach and drilled down analysis capability...

Airwide Solutions and Tecnotree will be making available a portfolio of messaging, OSS/BSS and value-added services solutions to operators worldwide. Emerging regions are claimed to benefit from comprehensive, out-of-the-box infrastructure solutions.

Albanian newcomer Eagle Mobile has introduced a policy of putting incomplete calls on auto mode. It has brought in Kirusa’s Auto-Voice SMS system to monetise these calls...

LSI Corporation has announced its next-generation link communication processor designed to allow migration of network traffic to IP-based networks...

In response to the growing needs of satellite broadband providers, Comarch has developed a solution combining pre-integrated CRM, BSS and network management systems...