Service Management

South Africa’s market-leading operator has adopted a new solution as a service to maximise the optimisation of its growing 2G and 3G networks...

One of Nigeria’s largest operators is implementing new measures to facilitate load balancing, using its network more efficiently...

A leading operator in the Philippines has commenced the second phase of its upgrade to unified OSS, allowing it to deploy and assure the quality of next generation networks and services...

With large, untapped subscriber reservoirs ripe for the picking, the opportunity for mobile operators to grow rapidly in the emerging markets is enormous...

A major Central American communications service provider has chosen to consolidate its existing mediation systems supporting customers in Guatemala, Panama, Nicaragua and El Salvador...

One of Thailand’s leading mobile operators has signed a three-year wireless distribution deal covering various services, including strategic sourcing and device management...

Today’s wireless operators have to deal with ever-growing numbers of SIM cards. Most operators employ a process where SIM cards are pre-provisioned in the network before shipping into distribution channels, but these resources become increasingly strained as SIM card volumes increase...

A major operator in the Maldives is deploying a service monitoring and network troubleshooting solution across its network...

Businesses across Africa will have access to a new data governance solution following the announcement of a new partnership...

One of the largest mobile operators in Russia is set to implement high-capacity microwave systems and services to its network...

A leading Sudanese operator has implemented a routing optimisation solution to manage quality of service and provide real-time dashboard reporting on its network...

One of the leading operators in Africa and the Middle East has extended its managed services partnership in one of Africa’s fastest-growing markets...

Operators across Vietnam, Cambodia, Laos and Myanmar will benefit from addition local presence and expertise following the announcement of a new partnership...

 A Malaysian operator is aiming to become the first in the country to offer full-fledged convergent support to its subscribers by transforming its business support systems...

A leading Thai mobile operator is updating its provisioning and activation software...

In this bylined article, Brian Carroll, CEO of Arantech, discusses how Customer Experience Management systems can help operators take advantage of subscriber growth in the emerging market of Africa...

 A new centre for the delivery of remote services across Latin America has been inaugurated in Mexico...

A leading Bulgarian operator has implemented a monitoring solution to augment its quality of service...

A leading operator in Hungary has implemented a dynamic OSS solution to ensure smooth network evolution to LTE...

The market-leading operator in Zimbabwe is deploying a solution for optimising QoS across its mobile network...

A Costa Rican MVNO has implemented a device management system to lower its customer care costs...

One of Malaysia’s major service providers has deployed a roaming solution to reduce bill shock...

Customers in 16 African countries will soon have access to seamless internet connectivity and simpler mobile data services...

A subsidiary of China Mobile is deploying new planning tools throughout its network....

The Egyptian market leader Mobinil is replacing a number of disparate third-party systems for tracking infrastructure changes with one unified solution...

A leading 1800 GSM provider in Turkey is installing a new solution aimed at enhancing network performance to improve the end user experience...

An expansive roaming reach is becoming increasingly important for operators in India, and with this in mind Aircel has selected a portfolio of roaming business management services from Syniverse...

One of Malaysia’s leading broadband providers has completed an OSS transformation in order to boost customer services and maintain competitiveness...

A Lebanese Internet service provider is deploying a new solution in an attempt to circumvent the region’s high bandwidth costs...

Tunisia’s largest operator is implementing a new solution to reduce costs, boost revenues and optimise cash flow...

The solutions provider Turkcell Technology – a wholly-owned subsidiary of Turkish market leader Turkcell – is launching a new solution which enables mobile network operators to identify and predict real-time business opportunities and improve customer satisfaction with new and innovative location-based services...

Indonesia’s market leading operator has begun the next phase of its transformation programme supporting its Next Generation Network (NGN) Initiative...

One of Croatia’s leading operators is upgrading its customer care processes with a new solution that provides its service agents with the information required to resolve customer issues instantly...