Service Management

Depending on which news outlet you access, the latest strategic move by British multinational corporation Lyca Group either implies a sharper focus on markets like Africa, a cost and staff-cutting exercise in the face of a number of economic challenges, or both.

Digital technology, the web and data analysis for predictive maintenance have come together in a new services agreement between Saudi Railway Company (SAR) and smart and sustainable mobility company Alstom.

How should the telecommunications industry respond to the transformation that technology evolution – and especially AI – will drive? It’s a transformation that will affect strategy, services and operations, as Huawei’s Liu Kang explained at OTF2024.

Pakistan operator Jazz has signed a memorandum of understanding (MoU) with the country’s National University of Sciences and Technology (NUST) and the National Information Technology Board (NITB).

Service provider e& UAE and leading technology company Huawei have announced a strategic collaboration focused on what they describe as  revolutionising voice network innovation through convergence and voice over new radio (VoNR).

Tech vendor Ericsson and service provider e& United Arab Emirates (UAE) have announced the successful implementation of low latency, low loss, scalable throughput (L4S), a time-critical communication technology, in a 5G commercial network for the first time in the Middle East and Africa.

iBASIS, a provider of communications solutions for operators and digital players worldwide, and TelEm Group, one of the leading mobile networks in the Caribbean island of Saint Maarten, have announced a five-year exclusive partnership to manage TelEm’s international voice services in key markets.

We’ve written a lot this year about the effect of the devaluation of naira on telecoms services in Nigeria. But another African country where service providers have been hit by the devaluation of its currency is Ethiopia, whose state-owned telecom provider, Ethio Telecom, has now announced tariff increases across many of its services.

A reminder that there has been other telecoms news coming out of Bangladesh recently apart from the recent internet disruption comes from Grameenphone, Bangladesh’s largest telecommunications service provider with more than 85 million subscribers, which has partnered with Mobileum, a provider of analytics and network solutions.

This week has seen yet another airline announce an alliance with a telecoms company with the news that Kenya Airways has signed a strategic partnership with Kenyan operator Safaricom.

Huawei, TM Forum, and eight carriers have jointly released the New-Generation Intelligent Operations White Paper 2.0 at Digital Transformation World (DTW) 2024, in Copenhagen, Denmark.

Qatari telecommunications company Ooredoo has made two service-related announcements in recent days – one alongside Nutanix, a leader in hybrid multi-cloud computing, for Qatar Airways, and the other, with digital transformation specialist Netcracker Technology, to enhance Ooredoo’s own CRM offering.

Telkom Indonesia’s international arm Telin announced on Thursday that it has signed a new Master Service Agreement (MSA) with Sri Lankan telco Dialog Axiata to provide managed services for international A2P SMS traffic to help it combat spam and fraud.

Indian company Tata Consultancy Services (TCS), a major name in IT services, consulting, and business solutions, has announced the opening of a new delivery centre in Londrina, a city in southern Brazil.

Egyptian operator Etisalat Misr by e& and digital BSS specialist Qvantel have announced that they have signed an agreement at MWC to implement the Qvantel Flex BSS solution to help in the digital transformation of Etisalat BSS.

SK Telecom, Deutsche Telekom, e& (Etisalat and) Group, Singtel and SoftBank Corp are the big names behind the Global Telco AI Alliance (GTAA), which this week held its inaugural meeting at MWC 2024 and announced plans to establish a joint venture.

A Singaporean technology group is expanded into the broader managed services sector beyond Singapore via a contract with a leading Malaysian operator.

Service provider Orange Cote D'Ivoire says it is developing its network and data services with help from the latest traffic analysis and policy control software from Enea, a specialist in software for telecoms and cybersecurity.

Converged open-access digital infrastructure company WIOCC Group has launched what it calls “the first truly holistic managed network and infrastructure services company to serve Africa”.