Latest News & Articles
Customer Experience
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Partnership aims to help modernise Libyan payments landscape
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Etiya's Albert Nemet on Building Smarter Customer Journeys in Telecom
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Indosat and Safaricom pool AI and fintech chops for better CX
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True Corp unveils three-year AI-first techco roadmap
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Comviva helps Malaysia’s CelcomDigi to enhance service management
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ZTE and MiFibra enhance CPE support in Peru
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Network International announces major fintech deal in Sudan
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China Mobile Jiangsu’s AI + BOSS Proactive Service Elevates Customer Experience
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Iraq’s Asiacell signs AI-related deals with Google, Cisco and more
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MTN and ZTE announce three major innovations in South Africa
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Agentic AI and Digital Twins: The Next Frontier for Telco CX and Efficiency
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Stc Kuwait to develop integrated digital services with Kuwait Airways
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Vodafone Idea and IBM partner on AI-led service upgrades
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New partnership aims to advance digital innovation in the Gulf region
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Multiple telcos sign up for Airtel’s Xtelify’s platforms
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Smart teams with Salesforce to unify its e-commerce storefront
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Safaricom leverages AWS to develop GenAI use cases and skillsets
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Cambodia’s Smart Axiata and TrueMoney to combine service offerings
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Claro Colombia aims to upgrade 10,000 antennas by the end of 2028
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Amdocs and Microsoft support customer service solution for PLDT
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Truecaller and Egypt’s Fawry unite to boost customer trust
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Vodafone Idea taps Cisco to upgrade backhaul network with MPLS
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XLSmart opens for business as customer-focused third player
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Orange launches pan-African customer experience initiative
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Huawei's Xun Su on the Value Stream Journey
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Oi’s fibre broadband unit reborn as Nio
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Turkcell and Nokia unite for network analytics
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New Orange LiveNet business unit to market network APIs
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Safaricom embraces Red Hat hybrid cloud application platform
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Deloitte and Ookla launch partnership at MWC25
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Saudi operator Salam announces deals with EdgeNext and Genesys
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Cyberspace Technologies and du partner to support business management
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Nokia and e& UAE demonstrate network slicing for gaming
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Whale Cloud Together Summit 2024: A Glimpse into the Future of Telecom
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Genesys secures UL VNO licence in India
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Vodafone Qatar signs major Microsoft Azure deal
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How can Telco Operators Benefit from AI-Driven Sales Enablement Solutions?
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Kenya Airways partners Safaricom to enhance services
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ZTE signs new deal with Banglalink to upgrade its 4G network
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India’s BSNL calls in BCG to help improve its performance
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Nokia Corteca: adding more value and creating new broadband revenues
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Mobile network experience report puts MTN top in South Africa
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Telkomsel integrating gen AI into operations with Google Cloud
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Jordan’s Umniah awards BSS deal to Tecnotree
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Enabling China Unicom’s Smart Contact Center 10010 through Gen AI
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Telecentro Argentina boosts automation with Netcracker Digital OSS
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Amdocs announces customer care deals in Asia and Africa
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Understanding CX requirements Digital Transformation will address
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Mobicom and Flytxt team up for customer value management in Mongolia
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Cloud contact centre solution boost for six African countries
