Ericsson has been selected by Telefónica Movistar México, a subsidiary of Telefónica South America, to deploy the Service Operation Center (SOC) platform to enhance subscribers’ experience through Ericsson Expert Analytics.
Millicom has selected Tutela to deliver crowdsourced network quality measurement solutions to its Tigo branded businesses in Latin America.
Strategy Analytics and Juvo today launched a study uncovering the hidden reality of the prepaid mobile market in developing economies.
Serbian market leader Telekom Srbija is implementing an advanced Traffic Management Solution (TMS) from NEC Corporation.
MTN Group has signed an agreement with Flytxt to automate both inbound and outbound marketing across its entire network of more than 217 million subscribers.
MTN Nigeria is using Nokia’s Customer Experience Management (CEM) solution to improve the overall experience of its 52 million customers.
Globe Labs, the innovative developer community of Globe Telecom, has partnered with Nexmo (part of Vonage) to deliver voice solutions to the Philippine market and the rest of Southeast Asia.
America Movil’s Claro has tapped fonYou to deliver AI-powered, personalised offerings to its customers in Ecuador and Central America.
Telefónica Group's Brazilian subsidiary Vivo has selected Netcracker to drive large-scale B2B transformation so that it can deliver better customer experience and enterprise services.
BBM and Eskimi have announced an exclusive mobile advertising partnership in Nigeria.
Hungarian operator UPC is implementing Agama’s video assurance platform to ensure top quality of its video services.
America Movil Group has gone live with Flytxt’s flagship analytics and marketing automation product in six markets in Central America.
Croatian operator Vipnet has selected Bulb Technologies’ CEMPRESSO Customer Care to automate its customer care service and enhance its network troubleshooting service.
78% of the world’s mobile subscribers are prepaid – equating to billions of price-sensitive transient consumers. In emerging markets, where prepaid penetration is even higher, mobile network operators (MNOs) are fighting head-to-head to win them over.
Comarch and True Corporation have formed a partnership to implement Comarch Loyalty Management services, replacing the operator’s existing in-house application True You.
Amdocs has signed a multi-year services contract with Globe Telecom for continuous enhancement of the service provider’s operations.
Orange Egypt has selected Openwave Mobility’s NFV-based Traffic Management solutions to improve Quality of Experience (QoE) for its subscribers.
Openet today has entered into a partnership with Globe Telecom to provide its Digital Business Platform to the Philippines-based operator.
Bulgarian operator Mtel is using Amdocs’ DigitalONE platform to overhaul its digital commerce and care experience offering.
Albanian operator ALBtelecom is implementing Sicap’s Mobile Device Management Centre (DMC) to offer its subscribers automated handset configuration with a faster problem resolution from its customer care centres.
Vodacom Lesotho has replaced its legacy device management system with Sicap’s next generation device management solution.
MTN Nigeria has selected Nokia to help drive its transformation from network- to customer-centric operations and improve the experience for its 52 million customers.
Peter-Service and Rostelecom are launching a project to implement a unified CRM system for Russia’s B2B segment.
Swazi Mobile, Swaziland’s recently launched second mobile network, has tapped BICS for its complete range of voice and data roaming services.
Allied Technologies Limited (Altron) has partnered with Tango Telecom to launch Data Retail Engine (Tango DRE) in Africa.
Nokia and Zain Saudi Arabia are deploying Nokia's FastMile technology to provide a superior customer experience to Zain's customers.
The Philippines’ Smart Communications has deployed an Amdocs solution enabling personalised and contextualised customer engagement.
Polish operator Netia has selected Comarch’s Fault Management central network monitoring system to detect network issues and service incidents promptly.
Syniverse has signed a multiyear agreement to provide LTE roaming and real-time monitoring services to Lebanon-based operator Alfa, managed by Orascom TMT.
Identity scoring firm Juvo has partnered with Malaysia’s fastest growing MVNO, Tune Talk.
Recent pricing wars have seen major telco operators rush toward offering more appealing “unlimited” data packages, demonstrating that mobile data is the most important revenue asset at telcos’ fingertips.
Viva Bolivia has launched Viva Ilimitado, a time-based mobile data solution powered by Comptel’s FWD solution.
Cable & Wireless Seychelles has tapped Syniverse to improve roaming experiences for inbound and outbound roaming customers.
Caribbean service provider Logic has selected solutions from Calix to enhance existing GigaCentre deployments and improve its subscriber experience in the Cayman Islands.
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