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ALBtelecom Selects Sicap’s Device Management Solution

ALBtelecom Selects Sicap’s Device Management Solution

Albanian operator ALBtelecom is implementing Sicap’s Mobile Device Management Centre (DMC) to offer its subscribers automated handset configuration with a faster problem resolution from its customer care centres.

SIM penetration in Albania is similar to the average European level of 119% for active users, but onlu 38% have access to mobile broadband data services. However, adoption of these services has risen by 67% year-on-year, so growth is promising.

The large share of low-cost mobile devices presents a challenging and costly market for operators in Albania, despite the lucrative mobile revenue growth opportunity. The issue is that these low-cost devices find it more difficult to connect to a network and the device users are forced to frequently call the operators’ care centres for support.

Pandeli Mitre, Coordinator of Technology Group at ALBtelecom said: “Sicap’s Device Management Centre will automatically detect and configure all the device models in the Albanian market. This translates into quick and hassle-free mobile data connectivity for our customers.”

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