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Tutela delivering crowdsourced CEM solution to Millicom’s Latam operations

Tutela delivering crowdsourced CEM solution to Millicom’s Latam operations

Millicom has selected Tutela to deliver crowdsourced network quality measurement solutions to its Tigo branded businesses in Latin America.

The agreement gives Millicom access to Tutela’s massive crowdsourced mobile network quality data in Bolivia, Colombia, Costa Rica, El Salvador, Guatemala, Honduras and Paraguay – collected from more than 10 million mobile devices in the countries.

The data will be used to benchmark network performance and improve overall mobile and fixed network quality. As a result, Tigo customers will benefit from continued quality improvement and network rollout across both fixed and cellular connections.

Tutela’s network of users collects over 30 billion mobile quality measurements every day globally, with over 10 billion measurements each day across Latin America. This data covers signal strength and quality, device usage, and download speed patterns, providing Millicom with a better understanding of how users are experiencing the network.

It also enables Millicom to troubleshoot network performance issues and identify key areas for investment in 2019 and beyond. The data provided by Tutela does not contain any personal data.

Millicom is using Tutela’s industry-leading data analytics platform to examine user quality of experience on a city-by-city and cell-by-cell basis across Tigo operations in the region, helping it make targeted improvement decisions that ensure the best customer experience possible.

Xavier Rocoplan, Chief Technical and IT Officer at Millicom said: “Using Tutela’s data, we will not only ensure that we invest in the right areas in the future, but this will also help us track our progress and make sure that our customers are receiving the benefits of these investments.”

Tom Luke, Vice President at Tutela said: “Through this partnership we will provide our data, reports, and tools to help Millicom identify opportunities to improve the quality of experience for Tigo users, and become even more competitive.”

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