Vladivostok-based New Telephone Company has upgraded its CBOSS solution to full convergence, implementing the company’s real-time service billing and control system CBOSSrtb... Vladivostok-based New Telephone Company (NTC) has upgraded its CBOSS solution to full convergence, implementing the company’s real-time service billing and control system CBOSSrtb (rtBilling).
New Telephone Company has, in fact, been a CBOSS customer since 1999. Using a comprehensive IT solution based on the CBOSSbcc post-paid billing and customer care system, the company achieved the highest quality of services and became the leader on the telecommunications market of Primorsky Krai. In 2006 NTC increased its customer base by 59%. High rates of subscriber acquisition, sustained business growth, and higher reliability expectations of the customers required a much greater degree of convergence.
NTC has opted for the end-to-end convergent solution from CBOSS, providing real-time control over provisioning of any service in any network and enabling convergence of data and payments for both pre- and post-paid subscribers. The solution's response time is less than 100 micro-seconds, which guarantees high revenues and elimination of subscriber debt.
One of the key benefits claimed for the CBOSS solution is its reliability as delivered by the HP NonStop platform in the Mated Pair configuration that guarantees zero down-time and uninterruptible service provisioning. CBOSS also enables NTC to address another challenging issue of telecommunications: OpEx reduction. The solution is claimed to succeed for the following reasons:
- all the solution components are pre-integrated, therefore no additional integration costs are required;
- the solution features unique scalability and settings flexibility minimizing system expansion costs; and
- CBOSS Corporation provides a general warranty and comprehensive technical support for both software and hardware of the solution, dramatically reducing operating expenditures.
In addition to the supply, configuration and debugging of the solution, CBOSS experts performed the migration of data of 540,000 subscribers to the real-time billing system, which further reduced OPEX per user. The data migration was implemented without service interruption and in a short time. "Telecommunications technologies are developing very fast and customers' expectations become increasingly higher. Any service failure causes irreversible damage to the company's image, which is absolutely unacceptable in the tough competitive environment," said Timur Gilyazetdinov, Head of the Billing Department at NTC.
* New Telephone Company was founded in Vladivostok by a group of Russian companies in February 1993. At the end of 1997, NTC's shares were purchased by Korea Telecom, the largest telecommunications company in South Korea. In December 1994, NTC launched fixed-line telephony services in Vladivostok, using its own TDX exchange. In September 1997, NTC became the first telco in Primorsky Krai to deploy GSM. In 2001, NTC launched VoIP and dial-up and broadband Internet services based on the company's switching node. Today, NTC is one of Russia's ten largest telecommunications companies.
** CBOSS - (Convergent Business Operations Support System) is a trans-national corporation with offices located in Finland, Indonesia, Kenya, Russia, Switzerland, UAE and Vietnam.
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