ARB Apex Bank has renewed its contract with Temenos to provide banking and non-banking services for Ghana’s Rural and Community Banks (RCBs) and their customers.
Using Temenos banking software, ARB Apex Bank serves over six million customers with almost seven million accounts, processing an average of 220,000 daily transactions and empowering Ghanaians with modern day financial services.
The bank, which acts as the “mini” central bank for Ghana’s RCBs, connects 144 rural and community banks in Ghana - a total of over 700 branches. Established in Ghana in 2000 and receiving its banking license in 2001, ARB Apex Bank became a Temenos client in October 2009. The bank currently has 11 branch offices throughout the country and hosts over 140 Rural and Community Banks (RCBs) on a private cloud, run from their premises in Accra, Ghana.
Kojo Mattah, Managing Director ARB Apex Bank, said: “It is our desire to use technology-enabled products to support our member banks in becoming customer-centric organisations with innovative, value-added services for their customers. With Temenos banking software, we gain operational efficiencies and we can offer seamless and compelling banking experiences.”
Jean-Paul Mergeai, Managing Director Middle East & Africa at Temenos, said: “Temenos’ cloud-native package and functionally rich offering - which is also tailored for the needs of inclusive banking - will help the bank towards its admirable vision of increasing customer satisfaction and offering access to financial services to the broader population.”