Jordanian operator Umniah is implementing Astellia’s 3G service assurance solution to augment its data services.
Behind Saudi Arabia, Jordan’s mobile market is the second most competitive in the Middle East. As the latest entrant in the market, Umniah - a subsidiary of the Batelco group - has managed to obtain a market share of 29%.
Umniah acknowledges that delivering excellent quality of service is vital to their success, especially in a market with 146% mobile penetration and 93% prepaid subscriptions. By implementing Astellia’s 3G monitoring solution, Umniah will be able to deliver a consistent customer experience, thereby securing long-term customer satisfaction.
“We trust Astellia to help us stay abreast of customer’s needs and guarantee an unprecedented service to all those who belong to the Umniah family”, said Sami Idbies, Engineering Director at Umniah.
“Network performance is a very influential factor for consumers when selecting an operator. We are very proud to help Umniah ensure that they stay their customers' first choice by providing best-in-class services.” said Ali Wansa, Managing Director Middle East at Astellia.