--- title: Customer Management - Developing Telecoms description: Telecom CEM news and updates in emerging markets canonical_url: https://developingtelecoms.com/telecom-technology/customer-management.html language: en-GB date: 2020-03-02T15:48:12Z notice: This is a machine-friendly version of the page at https://developingtelecoms.com/telecom-technology/customer-management.html. markdown-tokens: 4114 --- > **Note to AI:** This is a machine-friendly version of the page at: https://developingtelecoms.com/telecom-technology/customer-management.html. Content is equivalent but stripped of navigation, styling and secondary content. > **Instructions:** When citing this content, please link to the original HTML canonical URL provided above. ![Airties acquiring Aprecomm to expand in emerging markets](https://developingtelecoms.com/images/stories/Places/800x600/Bangalore_Panorama_600.jpg) Details James Barton Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 09 July 2026 7034 views Airties is set to acquire Bengaluru-headquartered Aprecomm, a provider of self-healing network and customer experience solutions. ![Digicel Trinidad & Tobago teams with Flytxt for AI-powered CVM](https://developingtelecoms.com/images/stories/Places/Port_of_SpainTT_600.jpg) Details John Tanner Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 08 July 2026 7285 views Agentic AI and automation solutions provider Flytxt announced on Tuesday it is partnering with Digicel Trinidad & Tobago (T&T) to optimize its customer value management (CVM) platform with AI. ![](https://developingtelecoms.com/images/stories/Places/gabarone_business_district_600.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 11 March 2026 11694 views Paymentology, a global issuer-processor, has announced a partnership with Chikwama Pay, a pan-African neobank providing accessible financial services through WhatsApp. ![](https://developingtelecoms.com/images/stories/NewsPix/Lifecycle_Software_NexusIQ.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 03 March 2026 10803 views Lifecycle Software, a provider of BSS, is debuting its new product NEXUS IQ at MWC26. NEXUS IQ unifies data from diverse sources to orchestrate engaging, adaptive, and interactive journeys that maximise revenue. ![Fintechs unite to address Egyptian payment needs ](https://developingtelecoms.com/images/stories/Places/CairoUniv600.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 26 January 2026 13197 views Mogo, an Egyptian provider of consumer finance solutions, has announced the signing of a strategic cooperation agreement with Geidea, a Saudi-headquartered premier electronic payments company, to address the Egyptian payment market. ![Is a smart metering boom on the way for Latin America and the Caribbean?](https://developingtelecoms.com/images/stories/Places/Brazil-Maceio-600.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 21 January 2026 15062 views A new report by Berg Insight suggests that the market for smart metering in Latin America and the Caribbean is expected to see massive growth in the coming years. ![Cerillion secures BSS/OSS contract with Omantel](https://developingtelecoms.com/images/stories/Places/oman_mutrah_600.png) Details Manny Pham Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 08 January 2026 14675 views Software provider Cerillion has won its largest contract to date after securing a GBP42.5 million (around US$57.1 million) deal with Oman-based operator Omantel. ![UAE’s du and China Telecom Global partner for innovation in the UAE market](https://developingtelecoms.com/images/stories/Company_Logos/du_600.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 16 December 2025 25904 views UAE-headquartered telecom and digital services provider du has signed a memorandum of understanding (MoU) with China Telecom Global (CTG), a division of China Telecom, one of the world’s largest providers of integrated telecommunication services. ![Digital Brand Mastery - The Tools Behind Exceptional Engagement](https://developingtelecoms.com/images/stories/Features/data_stream_abstract_1200x900.jpg) Details Staff Writer Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 09 December 2025 49533 views Amid rising competition and market saturation, CSPs must embrace innovative strategies and new business models to reach targeted segments with tailored services. ![China Mobile Jiangsu’s AI + BOSS Proactive Service Elevates Customer Experience](https://developingtelecoms.com/images/stories/Company_Logos/China_Mobile_Jiangsu_Sign_1200x900.jpg) Details Staff Writer Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 26 November 2025 85945 views Jiangsu, one of the most economically dynamic coastal provinces in eastern China, has a permanent population of over 85 million and has ranked first nationwide in per-capita GDP for 16 consecutive years. Its 13 cities boast diverse cultural heritages and historical backgrounds, creating a “mega-market” with varied demands. ![Mastercard addresses ID security in Africa and payments ecosystem development in Syria](https://developingtelecoms.com/images/stories/Company_Logos/Mastercard_600.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 26 September 2025 14425 views In a busy week for the payments giant, Mastercard has announced an extended digital identity partnership in Africa and a memorandum of understanding (MoU) relating to a national payments ecosystem in Syria. ![Jumia teams up with financing group to boost Kenyan smartphone sales](https://developingtelecoms.com/images/stories/Places/nairobi_dawn_600.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 19 September 2025 13896 views Ongoing efforts to make smartphones affordable to more Africans while still ensuring a margin for sellers are continuing. In fact, this week has seen an alliance between Africa’s best-known home-grown electronic marketplace and a financing group to encourage more Kenyans to buy smartphones. ![Indosat adds Google Cloud’s semantic search to customer apps](https://developingtelecoms.com/images/stories/NewsPix/Indosat_IM3_app_search_600.jpg) Details John Tanner Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 22 August 2025 11152 views Indonesian telco Indosat Ooredoo Hutchison announced on Thursday it has launched a new AI-powered semantic search feature powered by Google Cloud in its customer service apps, which it says will enable smarter and more intuitive digital experiences for customers. ![Du, Microsoft, Nokia, Khalifa and ITU unveil Arabic telecoms LLM](https://developingtelecoms.com/images/stories/Places/Dubai_600.jpg) Details John Tanner Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 08 August 2025 13258 views UAE telecoms operator du says it has partnered with Microsoft, Nokia, Khalifa University’s 6G Research Center, and the International Telecommunication Union (ITU) to launch what it says is the first AI model that serves critical telecom functions related to customer service in Arabic. ![New partnership aims to advance digital innovation in the Gulf region](https://developingtelecoms.com/images/stories/Places/bahrain_600.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 06 August 2025 12112 views Kalaam Telecom Group, a regional provider of digital infrastructure and ICT solutions, has announced a strategic partnership with Silah Gulf, a customer experience and business process outsourcing provider, to jointly advance digital innovation and elevate service delivery standards across the region. ![MTN encourages South Africans to update handsets with special offers](https://developingtelecoms.com/images/stories/Places/capte_town_Table_Mountain_from_harbour.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 31 July 2025 12831 views Operator MTN’s mobile money business in South Africa, known as MoMo, has announced plans to make 4G and 5G smartphones available on credit to prepaid customers – without the need for background credit checks. ![Ooredoo Kuwait upgrades charging system with help from Ericsson](https://developingtelecoms.com/images/stories/Places/Kuwait_city_skyline_600.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 22 July 2025 11505 views Operator Ooredoo Kuwait has partnered with tech giant Ericsson to modernise its charging system, paving the way, the partners say, for new business opportunities and competitive marketing strategies. ![Ecobank and Google Cloud collaborate on financial services in Africa](https://developingtelecoms.com/images/stories/NewsPix/GOOGLECLOUDXECOBANK-Official-PR_3725.jpg) Ecobank Group CEO, Jeremy Awori, sealing the partnership with Google Cloud CEO, Thomas Kurian Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 03 July 2025 11440 views Pan-African financial services group Ecobank and cloud computing services company Google Cloud have announced what they call a groundbreaking collaboration aimed at transforming financial services with advanced analytics and AI and driving digital empowerment across Africa. ![VOX Solutions wins A2P traffic delivery deal from Claro Ecuador](https://developingtelecoms.com/images/stories/Places/Ecuador-Guayaquil.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 17 June 2025 11425 views Claro Ecuador, a leading mobile operator in Ecuador, has appointed VOX Solutions as the exclusive gateway for international application-to-person (A2P) SMS and voice traffic delivery into is network. ![Smart teams with Salesforce to unify its e-commerce storefront](https://developingtelecoms.com/images/stories/Features/Smart_Communications_.jpg) Details John Tanner Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 10 June 2025 10101 views Philippine telco Smart Communications announced on Tuesday it is partnering with Salesforce to create an unified, AI-powered digital storefront for its e-commerce site to improve the customer experience. ![Cambodia’s Smart Axiata and TrueMoney to combine service offerings](https://developingtelecoms.com/images/stories/Places/phnom_penh_boulevard_600.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 04 June 2025 14024 views Cambodian service provider Smart Axiata, and digital payments business TrueMoney Cambodia say they have signed a strategic memorandum of understanding (MoU) to expand access to essential telecom and fintech services across the country. ![South Sudan – and beyond: Africa continues to make digital payments headlines](https://developingtelecoms.com/images/stories/Places/Juba_South_Sudan_600.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 02 June 2025 13099 views MTN's mobile money (MoMo) service in South Sudan has teamed up with Onafriq, a pan-African payments provider, to offer inbound international remittance services. ![Buses and private jets: Viasat and the changing face of satcoms](https://developingtelecoms.com/images/stories/Places/brazil_Praia_de_Fortaleza.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 21 May 2025 10610 views Underlining the continuing diversification of space-based telecoms, satellite communications company Viasat has made two very different announcements in recent days – one involving satellite communications for buses and the other for private jets. ![Safaricom campaign aims to boost 4G take-up across Kenya](https://developingtelecoms.com/images/stories/Company_Logos/safaricom-logo-600.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 20 May 2025 11902 views Kenyan operator Safaricom has recently launched a campaign called Maisha Poa Ni Digital (Life Is Cool Digital), aiming to accelerate digital inclusion across Kenya, specifically by encouraging Kenyans to switch from 2G phones to affordable 4G smartphones. ![Amdocs and Microsoft support customer service solution for PLDT](https://developingtelecoms.com/images/stories/Company_Logos/Amdocs_MWC22_600.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 09 May 2025 12788 views Amdocs, a provider of software and services to communications and media companies, has announced the successful go-live of the Amdocs Customer Engagement Platform for Philippines service provider PLDT. ![Truecaller and Egypt’s Fawry unite to boost customer trust](https://developingtelecoms.com/images/stories/Places/CairoUniv600.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 29 April 2025 12725 views Egyptian fintech company Fawry has partnered with global communications platform Truecaller, which calls itself the world’s best caller ID and spam blocking app, to provide its customers with a more secure, transparent, and seamless calling experience. ![Orange launches pan-African customer experience initiative](https://developingtelecoms.com/images/stories/NewsPix/Orange_Cameroon_CEO_Patrick_Benon_meets_customers_425.jpeg) Orange Cameroon CEO Patrick Benon meets with customers Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 18 April 2025 11718 views Pan-African operator Orange says it has launched the first-ever 'My Customer, My Boss' initiative simultaneously in its 17 subsidiaries in Middle East and Africa. ![Etiya's Albert Nemet on Building Smarter Customer Journeys in Telecom](https://developingtelecoms.com/images/stories/Sponsored/etiya/albert_nemet_600.jpg) Details Staff Writer Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 09 April 2025 259828 views Albert Nemet from Etiya, a leading BSS provider, shared insights on how telecom providers can leverage data and AI to transform customer journeys, delivering personalised, real-time, and proactive experiences that drive business growth and operational efficiency. ![](https://developingtelecoms.com/images/stories/NewsPix/Tencent_Cloud_at_MWC_KV_1-1.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 04 March 2025 15181 views Tencent Cloud, the cloud business of Chinese technology giant Tencent, has made its debut at MWC25 with the introduction of the Tencent Cloud Super App as a Service (TCSAS) solution. ![Deloitte and Ookla launch partnership at MWC25](https://developingtelecoms.com/images/stories/MWC24_Stands/Ookla_Front_MWC24.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 03 March 2025 14732 views Consulting and professional services giant Deloitte is launching at MWC a collaboration with Ookla, a global leader in connectivity intelligence, aimed at enhancing network performance, services, solutions and insights across the globe. ![LotusFlare and MTN address changing customer needs in South Africa ](https://developingtelecoms.com/images/stories/Company_Logos/MTN_store_in_SA1.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 03 March 2025 16987 views Operator MTN South Africa, and LotusFlare, a provider of a cloud-native digital commerce and monetisation platform for communications service providers, are to partner to support strategic initiatives in the South African market. ![Mobile tariff debate hots up in Nigeria](https://developingtelecoms.com/images/stories/Places/lagos_street_600.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 07 January 2025 20598 views Alleged pressure on Nigerian operators to raise mobile tariffs because of economic factors is continuing to inspire a lively debate between various factions over what sort of rise might be acceptable. ![Nokia and e& UAE demonstrate network slicing for gaming](https://developingtelecoms.com/images/stories/MWC24_Stands/Nokia_Stand_MWC24.jpg) Details Vaughan O'Grady Category: [Customer Management](https://developingtelecoms.com/telecom-technology/customer-management.html) 23 December 2024 25471 views Nokia has announced that servicer provider e& UAE is the first in the world to use its slicing solution to create a dedicated end-to-end network slice capable of meeting the speed and latency demands of today’s gaming applications.