With over 5 billion mobile subscribers, the telecom industry has transformed our world. It connects us, entertains us, informs us and inspires us.
As the 5G era sets in, emerging services from operators will undergo explosive growth. Currently, the communications industry is gradually entering the new era of ubiquitous connections, customer perception, and intelligence.
Communication Service Providers (CSPs) nowadays are facing increasing challenges due to changes in customer behaviour as well as competitions from OTT players in terms of service innovation, time-to-market and customer service experience.