To: Thursday 20 September 2018
The 2-day, practical Omnichannel Contact Centers Masterclass has been specially developed to help companies who are planning to implement omnichannel contact center operations to know how they can develop an effective omnichannel strategy, and successfully plan for, manage and execute the operations as well as for companies who already have existing omnichannel operations the knowledge on how to improve their current processes, systems and customer experience to be a contributor to the overall business profitability and efficiency.
It will provide participants with a more strategic understanding about important topics specific to omnichannel contact centers including how to plan and develop an effective omnichannel strategy, managing omnichannel contact center customer experience, technology requirements for omnichannel contact center efficiency and how you can transform a multichannel contact center operation to an omnichannel one.
You should attend if you are engaged in a firm/projects dealing with:
- Contact Centers
- Call Centers
- Customer Management
- Customer Service
- Customer Experience
- Service Quality
JOIN the Omni Channel Contact Centers Masterclass NOW!