To: Thursday 26 April 2018
Build the Strategy. Wow the Customer. Drive the Profit.
The Customer Experience Exchange for Telecoms gives senior executives the chance to address the wide range of CX challenges faced by the Telecoms industry across Europe. From inspiring case studies and discussion to meetings with innovative solution providers, the Exchange will provide the perfect environment for solving the industry’s most pressing concerns with the aim to drive profit and efficiency.
The Exchange is an invitation only forum that brings together 70 of Europe's leading minds in customer experience, specifically within Telecoms. These leaders will be giving answer to:
• Embedding customer centricity through effective people engagement, motivation and training,
• Developing an inspirational brand and seamless customer experience across all channels
• Demonstrating ROI of customer experience
• Using customer insight and analytics to drive continuous business improvements
• Leveraging your customer experience strategy as a catalyst for growth and to drive the profit