To: Tuesday 25 April 2017
Building a High Performing Customer Strategy from Engagement to Retention
89% of consumers are willing to switch providers as a result of a poor experience (Forrester Research). With the ever changing and increasing demands of the customer, delivering an excellent customer experience strategy is becoming harder than it’s ever been. Customers have more and more control over how they choose to interact with their telecom provider.
That's why the Customer Experience Exchange for Telecoms exists - an invitation only forum that brings together 70 of Europe's leading minds in customer experience, specifically within telecoms to meet, discuss and benchmark against the biggest industry players.
Expert speakers this year will include:
- Ofcom, Director of Consumer Policy
- Deutsche Telekom, SVP Customer Experience
- Sky, Director of Design & Delivery – Home Service
"The event exceeded my expectations in terms of content and planning. It was one of the best events I have attended." Head of eChannels, GET