Latest Comments

  • Ha Van More
    HI. I'm from Viettel group. This article was very useful.... 2 weeks ago.
  • innocentuche3@gmail.... More
    Great initiative... 3 weeks ago.
  • Marc More
    I thought most devices, e.g. in the home would use Wi-Fi and... 3 weeks ago.
  • Nyamah Toure More
    This is wonderful Thursday, 18 May 2017
  • Rajesh Pathak More
    Actually, airtel must stop whole africa operations. Its not... Thursday, 04 May 2017
Customer Experience Exchange for Telecoms
From: Monday 24 April 2017
To: Tuesday 25 April 2017
Location: Hilton Syon Park, London, UK
Organiser: IQPC

Building a High Performing Customer Strategy from Engagement to Retention


89% of consumers are willing to switch providers as a result of a poor experience (Forrester Research). With the ever changing and increasing demands of the customer, delivering an excellent customer experience strategy is becoming harder than it’s ever been. Customers have more and more control over how they choose to interact with their telecom provider.

That's why the Customer Experience Exchange for Telecoms exists - an invitation only forum that brings together 70 of Europe's leading minds in customer experience, specifically within telecoms to meet, discuss and benchmark against the biggest industry players.

Expert speakers this year will include:

  • Ofcom, Director of Consumer Policy
  • Deutsche Telekom, SVP Customer Experience
  • Sky, Director of Design & Delivery – Home Service

"The event exceeded my expectations in terms of content and planning. It was one of the best events I have attended." Head of eChannels, GET

For more information or to register you interest in attending the Exchange call +44 207 368 9484, email This email address is being protected from spambots. You need JavaScript enabled to view it. or visit

Phone Number: +44 207 368 9484
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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