Developing Telecoms | Redknee delivers converged billing, customer care to Smart in Nepal

23 May 2012

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Redknee delivers converged billing, customer care to Smart in Nepal

Tuesday, 06 October 2009 01:00

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Redknee has been selected by Smart Telecom of Nepal for its converged billing and customer care software solutions, and to help support high-growth network operators. Redknee’s InBill solution will give Smart Telecom “greater visibility into network transactions, allowing them to achieve converged settlement and accurate interconnect billing.”
Smart Telecom is rolling out both wireless and satellite services as it enters one of the fastest growing mobile markets in the world. Nepal’s teledensity rate was only 65 in 2006 and has grown to 23% today; however more than 80% of the population lives in rural and difficult geographic terrain, with no or limited access to telecommunications services.
Redknee’s turnkey converged billing solution will provide Smart Telecom with the ability to launch voice, messaging and data services to its prepaid and postpaid customers over both GSM and satellite networks. Redknee will also provide interconnect billing support through its InBill solution, which will enable Smart Telecom to have greater visibility into its networks’ transactions, allowing converged settlement and accurate interconnect billing.
Smart Telecom has acknowledged that while providing the infrastructure is the first step to improving telecommunications in the region, encouraging adoption will be contingent on providing targeted service offerings and a high quality customer experience. Smart Telecom will leverage Redknee’s Turnkey Converged Billing mobile self care capabilities, as well as deploy Redknee’s Airtime Reseller solution to enable voucher-less airtime top-ups. By providing a way for customers in all regions to top-up their account, Redknee’s Airtime Reseller will enable Smart Telecom to establish a network of voucher-less minute-to-minute “resellers”, reducing the need to build and support retail branches.
* Smart Telecom Pvt Ltd was established in May 2008. to provide telecom and related services primarily to the deprived population of the rural areas of Nepal. The head office of the company is in Kumaripati, Lalitpur. The company was awarded the telecom licence in July 2008 to start the service initially to 398 remote parts of Nepal.
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