Friday, 20 January 2006 16:47 | Alec Barton
The ultimate goal is to generate profit through CRM services, telemarketing and outbound telesales.
Ms Zhao Qi, Customer Ser vice Manager, Shangdong Unicom, commented: "The response of participants has been positive as there is a high level of satisfaction with Epro's customer service and call centre management expertise. We are thankful to Epro's CRM training team for their help in improving our call centre service quality and efficiency."
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