Developing Telecoms | More choice over billing for Vodacom Tanzania cutsomers

23 May 2012

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More choice over billing for Vodacom Tanzania cutsomers

Tuesday, 11 October 2011 11:17 | James Barton

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Customers of Vodacom Tanzania are now able to benefit from more flexible billing options. The operator has migrated its existing charging and billing system to Nokia Siemens Networks’ charge@once unified platform, allowing customers to choose either prepaid, post paid or a combination of both payment options for their voice, data and SMS services.

“We wanted our customers to enjoy flexibility in bill payments, and we have become the first one to implement this flexibility in Africa,” said Dietlof Mare, managing director of Vodacom Tanzania. “The new platform significantly reduced the efforts required for the implementation of these flexible payment options.”

Deon Geyser, customer team head at Nokia Siemens Networks, noted: “The platform provides flexible bill payment options for both fixed and mobile network services for all customers.”

With migration to NSN’s platform, customers of Vodacom Tanzania can now choose postpaid method if using services for business purposes, and prepaid option for private voice calls or SMS. In addition, the platform enables family contracts, where parents can opt for postpaid payment for their voice services and use their phones to recharge their children’s prepaid subscriptions.

The charging and billing platform has a variety of features including self administration, which allows customers to set bill limits and receive alerts on exceeding it. It also allows them various options for recharging their prepaid accounts. With this platform, the operator can also offer special SMS plans as well as customised tariff schemes to its subscribers for internet use.

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