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Contracts, Customer Service, Billing, Egypt, MENA: Convergys has signed a new agreement with Telecom Egypt (MENA’s largest fixed-line provider), to provide consulting services to enhance billing operations.
Convergys Corporation has agreed to provide consulting services to Telecom Egypt, which at 11 million subscribers, is the largest fixed-line provider in the Middle East and Africa. As part of the agreement, Convergys is providing its industry expertise to implement a Business Process Re-engineering project to enhance Telecom Egypt 's billing operations.
Convergys will re-engineer all billing processes to align them with Telecom Egypt 's new billing platform. The contract will build on the five-year licensing contract Telecom Egypt signed with Convergys in 2006 to manage the replacement of the existing billing system with Convergys' Infinys rating and billing solution.
"The new Infinys solution has provided us triple play billing capabilities and the capacity to support millions of new subscribers as we introduce increasingly sophisticated services," said Khaled Marmoush, Telecom Egypt Chief Information Officer. "We realised the importance of reengineering our business processes to fully utilise the advantages of the new billing solution and to improve our customer service."
Jean-Herve Jenn, Convergys President, International, has stated: "Re-engineering its billing processes will further improve Telecom Egypt's ability to support a high volume of transactions, new bundled service offerings, and retain customers."
With this new agreement, Telecom Egypt's objective is to ensure that its business is transformed to the defined "future state" in line with Infinys specifications. With the completion of the final operational phase of the Business Process Re-engineering project, Telecom Egypt will fully realise the benefits of its chosen solutions.
Telecom Egypt states that it moved its billing to Infinys to lower IT costs through the consolidation and elimination of redundant systems, utilising a distributed open source platform, and limiting the need to pay for expensive and time-consuming custom system and application development. The Infinys solution also facilitates revenue growth and profitability for Telecom Egypt through its capabilities to support the rapid launch of new convergent service bundles, the roll out of next-generation IP based services, and the application of new business models.
* Telecom Egypt is Egypt's incumbent telecommunications operator and the largest telecommunications service provider in the Middle East and Africa with more than 150 years of service and a subscriber base in excess of 11 million subscribers.
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Date: 23-24 July 2008