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Contracts,
Customer Management, El Salvador, CLA: Redknee Inc, which provides
infrastructure software to monetise and personalise services and content for
mobile users, has announced that Digicel Group has selected its CRM Solution to
improve customer care and billing management in its newly acquired El Salvador
operation.
CRM Solution originates from within the company’s turnkey
Converged Billing suite. Since completing its acquisition of the El Salvador mobile operator Digicel Holdings Limited (DHL) in October, Digicel
Group has been focusing on improving the operation's network and customer
services ahead of its imminent launch in the country.
Redknee’s CRM Solution has been purchased to help Digicel
Group improve the billing and customer care environment, reduce operational
costs and deliver better value to customers. Digicel has also selected a number
of Redknee’s applications from the suite of self-care top-up solutions to
improve access and frequency of top-ups by their subscribers.
“The Redknee CRM solution is part of our strategic plan to
increase network coverage and build customer loyalty within El Salvador, and
the Redknee integrated Customer Care and Billing solution allows us to
consolidate all provisioning, management, charging, and invoicing operations
for subscriber services under a single system,” declared Mario Assaad, CTO at
Digicel Group. Digicel aims to expand its network coverage within El Salvador and become the popular choice by driving service and network
improvements, and by offering strong brand support through excellent customer
service and most innovative products.
The Redknee CRM Solution, bases itself on helping to enable
a unified mechanism of customer lifecycle management coupled with value
enhancement at each step while reducing operative costs. The company’s
Converged Billing solutions allow operators to support new revenue
opportunities, and to result in improved operational efficiencies, increased
customer satisfaction, and rapid new product and service rollouts.
* Digicel was
launched in 2001, and has become a fast-growing wireless telecoms operator in
the Caribbean. Incorporated in Bermuda, it has operations in 22 markets,
including Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire,
Curaçao, The Cayman Islands, Dominica, El Salvador, French Guiana, Grenada,
Guadeloupe, Guyana, Haiti, Jamaica, Martinique, St. Kitts & Nevis, St.
Lucia, St. Vincent and the Grenadines, Trinidad & Tobago, Turks &
Caicos and El Salvador. Digicel also has coverage in St. Martin and St. Barths, and is the lead
sponsor of the West Indies Cricket Team.
** Redknee supplies
26 mobile operators with its infrastructure software to deliver value-added
services and content to over 207 million subscribers.
more info:
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Date: 30 June - 1 July 09