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PacificNet Epro is China Unicom CRM/call centre choice |
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By Alec Barton
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20 Jan 2006 15:47 GMT+1 |
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 Call Centres, Asia, China: PacificNet Inc’s Epro subsidiary has been selected by China Unicom's Shangdong Branch to provide CRM consulting and call centre training services. The company will as China Unicom's CRM consulting and training partner in order to help Shangdong Unicom improve its service quality for its "10010" Information Hotline and Telesales Department.
The ultimate goal is to generate profit through CRM services, telemarketing and outbound telesales.Ms Zhao Qi, Customer Ser vice Manager, Shangdong Unicom, commented: "The response of participants has been positive as there is a high level of satisfaction with Epro's customer service and call centre management expertise. We are thankful to Epro's CRM training team for their help in improving our call centre service quality and efficiency." More info: www.chinaunicom.com.cn; www.pacificnet.com |
Date: 29-31 October, 2008