It seems only natural that we start our analysis of the Digital Divide with one of the giants of world telecoms. Dr Klaus-D Kohrt, a vice-president of Siemens Communications, explains the role of wireless technology - and makes some predictions.

IT Security: In this day and age, when intellectual property and physical products are equally important to the success of any organisation, the demand for a reliable backup solution is higher than ever. However, the unfortunate truth is that this matter is often pushed to the end of the “to do” list, with very undesirable results. Sebastian Rothman, an IT Engineer with Wild Coast Sun IT, gives an overview of what is required to implement and maintain a backup solution.

Call centres, Training, Brazil, CLA: Telecentres are a model for a community’s ownership of information and communication technologies. They are a model which works and which is gaining strength, according to various successful experiences in Latin America.

Digital Divide, Emerging Markets, Global: Bridging the digital divide has long been at the top of every socio-economic development agenda. More and more studies are confirming that universal access to mobile communications is the most effective way to achieve it. Making it happen depends on facing the affordability challenge in its three dimensions: total cost of ownership, the cash barrier faced by users and the regulatory environment...

Revenue Assurance, GSM, Panama:  Cable & Wireless Panama first started providing GSM services in 2003. By 2005, it was catering to 64,000 mobile subscribers and seeing a 35% increase in GSM service revenue from the previous fiscal year. C&W placed great emphasis on revenue assurance maturity as a factor in its Panama unit's success, and found a solution to the challenge of revenue assurance with the MoneyMap suite from cVidya. Panama thus became the first C&W market outside the UK to deploy MoneyMap.

Andrew Corporation has been a major player in emerging markets for many years. In Russia and the CIS they are working with all three main operators and have around 30% market share with tier 2 and 3 operators. Julia Sudakova is Head of Sales for Andrew in the CIS & Mongolia. Here she talks with Developing Telecoms about these markets and how Andrew Corporation see communications services developing in the region in future.

Last week, Developing Telecoms talked about the urgent need for standardised and compatible equipment in the wake of disasters such as Hurricane Katrina. Now Carl Kleynhans, country general manager: Africa at American Power Conversion (APC) puts the case forward for standardising IT architecture as a matter of course - disasters or not.

Softscape has introduced an emergency management system designed to ensure disaster victims receive rapid assistance. Its web-based platform is open to government agencies as they direct both citizens and agency workers through their crisis. Dave Watkins, founder and CEO, Softscape, explains the requirements that any such system must meet.

Alan Morgan, District Manager, East Africa at American Power Conversion (www.apcc.com), submits his list of preventative measures designed to ensure operations do not come unstuck through electricity shortages.

Developing Telecoms welcomes back Nikesh Patel, Motorola’s Business Manager for its Government and Enterprise Mobility Solutions (GEMS) sector. He configures the ideal wireless broadband solution and outlines specific applications.