Whatever its state of technological advancement, any telecoms market is in the end subject to its customers’ preferences. In turn customers can be turned into loyal customers by effective customer management and error-free billing systems. Developing Telecoms looks at some recent individual successes, notably where customer-related functions had to be up-and-running in a very short time (Croatia), where a market was expanding exceptionally quickly (Nigeria), and where an emerging market really was new to modern conditions (Russia).
|
|
By Editorial staff
|
|
11 Sep 2006 at 12:25 |
|
News: Customer Management, Billing, Brazil, CLA: Brasil Telecom is set to expand its usage of Convergys’ Infinys software to support its wireless, wireline, data, and Internet services. |
|
Read more...
|
|
|
By Editorial staff
|
|
11 Sep 2006 at 11:53 |
|
News: Customer Management, Call Centres, Russia, CEE: Using the help of Russian IT firm AT Consulting, the Chicago-based multi-channel knowledge applications company InStranet has won a contract with major Russian mobile phone giant VimpelCom-Communications. |
|
Read more...
|
|
|
By Editorial staff
|
|
11 Sep 2006 at 11:52 |
|
News: Customer Management, Mediation, Nigeria, MENA: Benefiting from Nigeria’s rapidly growing market, Reliance Telecommunications (Reltelwireless) is expanding its footprint and retooling to take full advantage of a recently introduced unified licensing regime. |
|
Read more...
|
|
|
By Editorial staff
|
|
05 Sep 2006 at 12:25 |
|
News: Customer Management, Billing, Croatia, CEE: Croatia moved quickly when it deregulated its telecoms market. Key player Metronet Telekomunikacije dd was founded in May 2005 and has the advantage of deploying its own 100% fibre optic network infrastructure. |
|
Read more...
|
|
|
Date: 26-28 May 2008
