17 May 2012
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Thai operator secures wireless distribution agreement Financial services project reaching out to millions of Africans Fibre investment on the way in Algeria Android tablets gaining popularity in Southeast Asia Bharti seeking JV takeover as profits slide Solar-powered learning initiative takes off in Uganda GSMA voices criticism of Indian licensing proposals Enhanced mobile broadband deploying across three Baltic countries Market developments lay the foundation for future growth in Iraq India Feels More Shockwaves from the So-called ‘2G Scandal' Overpriced broadband faces fibre challenge in Angola First commercial 4G services go live in Croatia VimpelCom sells Vietnamese assets TRAI advocates new operators entering 2G auctions Romania’s first MVNE launching imminently Indian tax change could provoke legal action from Vodafone Mobile growth slows in Iran as penetration reaches saturation point Thailand close to finalising 3G auction process Internet Exchange Points Spur Internet Growth in Emerging Markets Incoming fibre boosts investment prospects for Burundi 3G on the way in Djibouti, but competition is required Saudi incumbent looks abroad amidst heated domestic competition Orascom serves Algerian government with arbitration notice Kenya’s mobile sector recovering from slump Download deal aims at attracting Indian Android users Bangladesh set for mobile & internet growth as Indian relations improve Android takes the lead in China by doubling market share Liberalisation driving growth for Bahrain’s broadband Partnership agreement drives roaming costs down across nine African countri... Indian 2G licence cancellations affirmed by Supreme Court TeliaSonera in talks over MegaFon’s future HSPA+ upgrade for Thailand’s state operator Growth set to continue in the Philippines despite looming saturation

4th Annual Global Telecom Customer Retention and Profitability Summit

customer retention 145x145Date: 3rd - 4th July 2012

Location: Johannesburg, South Africa

Organiser: Fleming Gulf Conferences

Customer Relationship Management, Customer Experience Management, Customer Lifecycle Management and Customer Profiling and Segmentation have gained increased relevance in these times, as deregulation continues and markets become more liberalized across the world. Would mobile number portability be a major game changer, is a question haunting many operators.

More challenges in customer loyalty, retention and ARPU are almost certain in the coming times in both upcoming and saturated markets, as new entrants compete for a bigger market share through ingenious strategies and innovation.Customer service departments are studying their customers more closely to know who they are and what keeps them going. Churn continues to be a challenge, especially dealing with customers who carry multiple sim cards. It is important today for operators to be proactive, not reactive.

" Win Your Customer " - 4th Annual Global Telecom Customer Retention and Profitability Summit is a forum featuring presentations by leading experts. through provoking debates and enlightening case studies, helping telecom operators addressing the needs of the future.

More info:

 

 


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