Date: 3rd - 4th July 2012
Location: Johannesburg, South Africa
Organiser: Fleming Gulf Conferences
Customer Relationship Management, Customer Experience Management, Customer Lifecycle Management and Customer Profiling and Segmentation have gained increased relevance in these times, as deregulation continues and markets become more liberalized across the world. Would mobile number portability be a major game changer, is a question haunting many operators.
More challenges in customer loyalty, retention and ARPU are almost certain in the coming times in both upcoming and saturated markets, as new entrants compete for a bigger market share through ingenious strategies and innovation.Customer service departments are studying their customers more closely to know who they are and what keeps them going. Churn continues to be a challenge, especially dealing with customers who carry multiple sim cards. It is important today for operators to be proactive, not reactive.
" Win Your Customer " - 4th Annual Global Telecom Customer Retention and Profitability Summit is a forum featuring presentations by leading experts. through provoking debates and enlightening case studies, helping telecom operators addressing the needs of the future.
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